Monitoring - The issue has been resolved. If you continue to experience issues, please see the instructions below.
Jun 15, 16:33 UTC
Update - We are still working on fixing this issue which we have identified is affecting a small number of VNC Connect customers.

In the meantime, if you experience any of the following issues with your VNC Connect service:

- Computers not appearing in your Team in VNC Viewer or the VNC Connect portal

- The message "VNC Server is not currently listening for cloud connections" when attempting to connect to your computer

- VNC Server not licensed


You may need to rejoin your computer to your team.

To do this, please refer to: this document.


If you receive the message "Sorry, you've exceeded the number of computers in your subscription" when attempting to rejoin your computer to your team please contact support.
Jun 14, 16:48 UTC
Update - As we continue to work on fixing this issue, if you are experiencing any of the following issues with your VNC Connect service:

- Computers not appearing in your Team in VNC Viewer or the VNC Connect portal
- The message "VNC Server is not currently listening for cloud connections" when attempting to connect to your computer
- VNC Server not licensed
- "Sorry, you've exceeded the number of computers in your subscription"

You may need to rejoin your computer to your team.
To do this, please refer to: this document.


If you continue to experience issues, please contact support
Jun 13, 16:45 UTC
Identified - We have identified the cause of this issue and are working on a resolution.
Jun 13, 07:35 UTC
Investigating - We are aware that some customers are experiencing issues with the VNC Connect service which may cause computers to not appear in your team.
Our technical team is investigating and we're working to resolve this issue as quickly as possible.
Please check back here for updates.
We apologise for any inconvenience this causes.
Jun 12, 18:00 UTC

About This Site

RealVNC Service Status

VNC Connect Operational
Connectivity service   ? Operational
Discovery and sync services   ? Operational
Sign in service   ? Operational
Website   ? Operational
VNC Developer Operational
VNC Cloud connectivity service   ? Operational
VNC Cloud API   ? Operational
Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 20, 2018

No incidents reported today.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 12, 2018
Resolved - This incident has been resolved
Jun 12, 13:11 UTC
Update - Over the next few hours some customers may still have issues such as not all computers registered to a team being shown.
Jun 12, 11:49 UTC
Monitoring - The fix has been completed and we are monitoring the situation.
Jun 12, 10:41 UTC
Update - We are continuing with the implementation of the fix and expect to have the issue resolved by 12:00 UTC (08:00 AM EST)
Jun 12, 06:58 UTC
Update - We are implementing a fix for this issue.
Jun 11, 16:29 UTC
Identified - The issue has been identified and a fix is being worked on.
Jun 11, 14:12 UTC
Investigating - We are currently experiencing intermittent connectivity issues. If you experience problems connecting, please retry.
Jun 11, 14:11 UTC
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018

No incidents reported.

Jun 6, 2018
Completed - The scheduled maintenance has been completed.
Jun 6, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 07:00 UTC
Scheduled - On June 6th 2018 we will be performing maintenance tasks between 07:00 UTC (3:00am EDT) and 10:00 UTC (6:00am EDT).
During this maintenance window you may experience intermittent connectivity issues. We apologize for any inconvenience this may cause.
Jun 5, 13:33 UTC