tag:realvnc.statuspage.io,2005:/historyRealVNC Status - Incident History2024-03-29T05:22:44ZRealVNCtag:realvnc.statuspage.io,2005:Incident/203097142024-03-26T11:35:50Z2024-03-26T11:35:50ZPlanned Maintenance<p><small>Mar <var data-var='date'>26</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:11</var> UTC</small><br><strong>Scheduled</strong> - We are performing routine maintenance. Minimal customer impact is expected but some customers may experience slower than usual performance of the RealVNC portal during this maintenance.</p>tag:realvnc.statuspage.io,2005:Incident/203096812024-03-21T12:00:57Z2024-03-21T12:00:57ZPlanned Maintenance<p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>12:06</var> UTC</small><br><strong>Scheduled</strong> - We are performing routine maintenance. Minimal customer impact is expected but some customers may experience slower than usual performance of the RealVNC portal during this maintenance.</p>tag:realvnc.statuspage.io,2005:Incident/198679632024-02-18T01:00:56Z2024-02-18T01:00:56ZPlanned Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:56</var> UTC</small><br><strong>Scheduled</strong> - One of our service partners is performing maintenance on their systems between 22:00 and 01:00 UTC on February 17th (2PM - 5PM PST). The VNC Connect management portal (https://manage.realvnc.com)<br />will be unavailable during this maintenance. Users will be unable to manage their accounts during this period and purchasing will be unavailable. Connectivity services will be unaffected.</p>tag:realvnc.statuspage.io,2005:Incident/199485752024-02-09T16:03:52Z2024-02-09T16:03:52ZIssue with presence and audit<p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>15:14</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue with the presence and audit services which may cause some presence and audit information to be incorrect and are actively investigating.</p>tag:realvnc.statuspage.io,2005:Incident/189996442023-11-05T00:00:08Z2023-11-05T00:00:08ZPlanned Maintenance<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>21:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>12:29</var> UTC</small><br><strong>Scheduled</strong> - One of our service partners is performing maintenance on their systems between 21:00 and 00:00 UTC on November 4th (2PM - 5PM PST November 4th). The VNC Connect website (https://manage.realvnc.com) will be unavailable during this maintenance. Users will be unable to manage their accounts during this period and purchasing will be unavailable. Connectivity services will be unaffected.</p>tag:realvnc.statuspage.io,2005:Incident/189661942023-10-30T12:08:53Z2023-10-30T12:08:53ZNew purchase emails not being sent for new subscriptions<p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>12:08</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Update</strong> - We are currently deploying a fix for this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>11:10</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on a fix.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>09:42</var> UTC</small><br><strong>Investigating</strong> - Customers are currently not receiving new purchase emails. We are investigating the issue</p>tag:realvnc.statuspage.io,2005:Incident/186325622023-10-12T15:00:25Z2023-10-12T15:00:25ZExtended Maintenance - Presence feature rollout<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Scheduled</strong> - We are deploying an update to the RealVNC Connectivity service that enables the Presence feature.<br /><br />We are deploying this update between Monday 2023-10-02 08:00 UTC (04:00 EDT/01:00 PDT) and Thursday 2023-10-12 15:00 UTC (11:00 EDT/08:00 PDT)<br /><br />Customers with the Presence feature enabled on their RealVNC Connect subscription may <br />see server Presence available on some - but not all - of their devices until the rollout is complete.<br /><br />Cloud connectivity should not be affected by this deployment.</p>tag:realvnc.statuspage.io,2005:Incident/185093492023-09-15T13:11:51Z2023-09-15T13:11:51ZSingle Sign On issues<p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>13:11</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:53</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and the service is functioning normally. We are continuing to monitor</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being prepared</p><p><small>Sep <var data-var='date'>15</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Investigating</strong> - Some customers may experience errors signing into RealVNC Connect using their organisation credentials. We are investigating</p>tag:realvnc.statuspage.io,2005:Incident/183821552023-09-04T15:20:39Z2023-09-04T15:20:39ZCloud connection<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>15:20</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:49</var> UTC</small><br><strong>Update</strong> - Connectivity has been restored to the affected datacenter and the issue experienced by some customers has been resolved. We are continuing to monitoring connectivity.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:31</var> UTC</small><br><strong>Identified</strong> - The issue has been identified as a connectivity issue in one of our datacenters and we are working with our connectivity provider on a resolution.</p><p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>11:48</var> UTC</small><br><strong>Investigating</strong> - We are aware that some customers may experience cloud connections taking longer than normal to establish, or connection attempts may fail. If this happens, please try again. We are investigating the issue.</p>tag:realvnc.statuspage.io,2005:Incident/182606592023-08-26T08:14:39Z2023-08-26T08:14:40ZIssue with Cloud Connections<p><small>Aug <var data-var='date'>26</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>18:51</var> UTC</small><br><strong>Monitoring</strong> - We have deployed a fix to the cloud connectivity services. RealVNC Cloud Connectivity services are available to all users globally.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Update</strong> - We are continuing to bring up the services.<br />We expect the services to be available for all customers by 19:00 UTC (8PM BST, 2PM EST, 12PM PST).<br />An incident report will be available for customers.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>16:51</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Update</strong> - We are continuing to roll out fixes to the RealVNC cloud services. We apologise for any inconvenience cause.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Identified</strong> - We are working on restoring services</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:58</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Aug <var data-var='date'>25</var>, <var data-var='time'>14:21</var> UTC</small><br><strong>Investigating</strong> - We are aware of an issue with RealVNC Cloud Connections. We are investigating the cause of the issue.</p>tag:realvnc.statuspage.io,2005:Incident/181900992023-08-21T22:19:44Z2023-08-21T22:19:44ZIssue with Cloud Connectivity<p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>22:19</var> UTC</small><br><strong>Resolved</strong> - We have now fixed the RealVNC Connect cloud services for the China region. All regions are now fully operational. We apologize for any inconvenience caused.</p><p><small>Aug <var data-var='date'>21</var>, <var data-var='time'>22:09</var> UTC</small><br><strong>Update</strong> - We have now fixed the India region and cloud connections are now working in all regions except China. We are continuing to resolve the issue and hope to enable China within the next few hours. Please check back here for updates if you have devices located in China.</p><p><small>Aug <var data-var='date'>20</var>, <var data-var='time'>14:52</var> UTC</small><br><strong>Update</strong> - We are continuing to fix the issue causing cloud connection issues. This work is being done per country/geographic region. <br />Customers in most countries are now be able to connect via the RealVNC cloud but work is continuing to resolve the problem for all customers.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>12:05</var> UTC</small><br><strong>Update</strong> - We are working on resolving the issue.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>09:48</var> UTC</small><br><strong>Update</strong> - We are continuing to work on the issue affecting some customers.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>04:40</var> UTC</small><br><strong>Update</strong> - Some customers may continue to experience issues when attempting to connect to devices via the RealVNC Cloud. We are working on the issue. We apologise for any inconvenience caused while we work on resolving this issue.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>03:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>03:27</var> UTC</small><br><strong>Identified</strong> - We have identified the issue and are working on restoring services</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>00:07</var> UTC</small><br><strong>Investigating</strong> - Customers may experience issues making cloud connections. We are working on this issue. We apologise for any inconvenience caused.</p>tag:realvnc.statuspage.io,2005:Incident/174218482023-06-02T13:58:34Z2023-06-02T13:58:34ZVNC Connect cloud connectivity update<p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:58</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Update</strong> - We are continuing to verify the maintenance items.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>13:08</var> UTC</small><br><strong>Verifying</strong> - The fix has been deployed and cloud connections are now working correctly. We apologise for the issues.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>08:28</var> UTC</small><br><strong>In progress</strong> - An issue was found with the update to our cloud connectivity services and we are deploying a fix. <br />During this time, some customers may see their cloud connections briefly interrupted and automatically reconnect. Cloud connections may also take longer to establish during the maintenance window. <br />We expect this fix to be deployed by 3PM BST, 10AM ET, 7AM PT.<br />We apologise for any inconvience caused during this essential work.</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> UTC</small><br><strong>Verifying</strong> - Verification of the maintenance is in progress</p><p><small>Jun <var data-var='date'> 1</var>, <var data-var='time'>13:19</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. Please check back here for updates.</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>14:53</var> UTC</small><br><strong>Scheduled</strong> - We will be performing essential maintenance on VNC Connect's cloud connectivity services. During this time, some customers may see their cloud connections briefly interrupted and automatically reconnect. Cloud connections may also take longer to establish during the maintenance window. <br /><br />If you experience issues connecting to your computer, and receive the message "Computer not listening for cloud connections" please try again.<br /><br />The maintenance window is scheduled for:<br /><br />Wednesday 31st May 9AM BST to Thursday 1st June 6PM BST<br /><br />Wednesday 31st May 4AM ET to Thursday 1st June 1PM ET<br /><br />Wednesday 31st May 1AM PT to Thursday 1st June 10AM PT</p>tag:realvnc.statuspage.io,2005:Incident/173001222023-05-19T15:53:25Z2023-05-19T15:53:25ZSome customers unable to successfully make Cloud connections<p><small>May <var data-var='date'>19</var>, <var data-var='time'>15:53</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>12:57</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:52</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being deployed.</p><p><small>May <var data-var='date'>19</var>, <var data-var='time'>09:03</var> UTC</small><br><strong>Investigating</strong> - We are aware that some customers are unable to successfully connect to their remote devices using Cloud connections and the message "Server not listening to cloud connections" is displayed. We are investigating as a matter of priority.</p>tag:realvnc.statuspage.io,2005:Incident/172050412023-05-10T15:16:37Z2023-05-10T15:16:37ZIssue with Cloud Connectivity<p><small>May <var data-var='date'>10</var>, <var data-var='time'>15:16</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>11:52</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>May <var data-var='date'>10</var>, <var data-var='time'>09:37</var> UTC</small><br><strong>Investigating</strong> - We have identified an issue with our cloud connectivity service and are in the process implementing a fix. Some customers may be unable to establish cloud connections at this time. Servers may also incorrectly appear offline.</p>tag:realvnc.statuspage.io,2005:Incident/169306872023-04-21T15:42:50Z2023-04-21T15:42:50ZIssue with completing purchases<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>13:31</var> UTC</small><br><strong>Investigating</strong> - One of our service partners is experiencing technical issues which is affecting online purchasing. We are working with our partner to resolve this.</p>tag:realvnc.statuspage.io,2005:Incident/169116522023-04-20T14:12:12Z2023-04-20T14:12:12ZVNC Connect Audit portal errors for teams with mandatory 2-step authentication<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Resolved</strong> - A fix has been implemented. We apologise for any inconvenience caused.</p><p><small>Apr <var data-var='date'>19</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being prepared. We apologise for any inconvenience caused.</p>tag:realvnc.statuspage.io,2005:Incident/167510112023-04-05T09:27:49Z2023-04-05T09:27:49ZOn-Demand Assist branding service - Essential Maintenance<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>09:27</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Scheduled</strong> - The On-Demand Assist Branding service maintenance has been extended.</p>tag:realvnc.statuspage.io,2005:Incident/166981022023-04-04T15:00:06Z2023-04-04T15:00:06ZOn-Demand Assist branding service - Essential Maintenance<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>30</var>, <var data-var='time'>13:33</var> UTC</small><br><strong>Scheduled</strong> - We are performing essential maintenance on the On-Demand Assist branding service. Customers with the custom branding capability will be unable to brand - or rebrand - On-Demand Assist during this maintenance. Existing branded On-Demand assist, and the On-Demand service, are unaffected by this maintenance.</p>tag:realvnc.statuspage.io,2005:Incident/165449262023-03-17T17:00:10Z2023-03-20T10:30:18ZInvestigating Email Delivery Issues<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Monitoring</strong> - We have identified the issue affecting email delivery and a fix has been deployed. If you have not yet received an email you were expecting, please try your action again to generate a new one</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:12</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some emails for VNC Connect are not being delivered.</p>tag:realvnc.statuspage.io,2005:Incident/163562582023-03-06T22:00:15Z2023-03-06T22:00:15ZE-mail Deliverability Issue<p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC</small><br><strong>Resolved</strong> - Engineers have resolved sending issues for our Transactional users.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>17:10</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where some emails for VNC Connect are not being delivered.</p>tag:realvnc.statuspage.io,2005:Incident/162329472023-02-22T09:55:35Z2023-02-22T09:55:35ZIssue with completing purchases<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:21</var> UTC</small><br><strong>Investigating</strong> - One of our service partners is experiencing technical issues which is affecting online purchasing. We are working with our partner to resolve this.</p>tag:realvnc.statuspage.io,2005:Incident/159411772023-01-26T15:00:39Z2023-01-26T15:00:40ZVNC Connect Portal Essential Maintenance<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>12:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Scheduled</strong> - The VNC Connect portal will be unavailable for some essential maintenance on Thursday 26th January between 12PM UTC (0400 PST, 0700 EST) and 3PM UTC (0700 PST, 1000 EST). You will not be able to manage your team or user account during this period, also purchasing will be unavailable.</p>tag:realvnc.statuspage.io,2005:Incident/147414542022-12-18T12:30:28Z2022-12-18T12:11:48ZEssential Infrastructure Maintenance<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>12:30</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>11:44</var> UTC</small><br><strong>Scheduled</strong> - We will be performing essential maintenance between 10:00 UTC (5:00am EDT, 2:00am PDT) and 12:00 UTC (7:00am EDT, 4:00am PDT) on Sunday 18th December. The VNC Connect website (https://manage.realvnc.com), VNC Developer website (https://manage.developer.realvnc.com) and VNC Instant Support website (https://www.realvnc.help) will be unavailable during this maintenance window. The VNC Connect API Gateway Service and VNC Cloud API Service will also be unavailable. Users will be unable to manage their accounts or access the Instant Support download page during this window. VNC Connect cloud connectivity will be unaffected. We apologise for any inconvenience caused.</p>tag:realvnc.statuspage.io,2005:Incident/136670622022-11-25T21:52:42Z2022-11-25T21:52:42ZVNC Connect portal unavailable<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>21:52</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:37</var> UTC</small><br><strong>Monitoring</strong> - The portal is now available again. We are investigating the casuse of the brief outage.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>11:35</var> UTC</small><br><strong>Investigating</strong> - The VNC Connect portal (https://manage.realvnc.com) is currently unavailable. We are investigating. Please check back here for updates.</p>tag:realvnc.statuspage.io,2005:Incident/136400562022-11-24T09:44:58Z2022-11-24T09:44:58ZPayPal payments not working<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>09:44</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>14:36</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Update</strong> - We plan to deploy a fix for this issue on 23rd November 2022 before 13:00 UTC.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:44</var> UTC</small><br><strong>Investigating</strong> - We are aware that adding PayPal as a payment method for new or existing subscriptions is not working on the VNC Connect portal. We are working on a fix. We apologise for any inconvenience caused.</p>