All Systems Operational

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RealVNC Service Status

VNC Connect Operational
Connectivity service   ? Operational
Discovery and sync services   ? Operational
Sign in service   ? Operational
Website   ? Operational
VNC Developer Operational
VNC Cloud connectivity service   ? Operational
VNC Cloud API   ? Operational
Website   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 19, 2018

No incidents reported today.

Oct 18, 2018

No incidents reported.

Oct 17, 2018

No incidents reported.

Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - We have set this issue to resolved. We will be applying the fix to affected accounts over the next few days. If you experience an issue with completing a purchase please contact support.
Oct 11, 15:30 UTC
Update - The issue appears only to be affecting customers who had previously requested RealVNC customer services to merge accounts. If you have asked us previously to merge accounts and receive the message "'We're tracking this problem automatically, but if it persists do let us know. In the meantime, you could check our status page, or try reloading the page." when trying to purchase or renew your VNC Connect subscription, please contact our support team.
Oct 11, 15:17 UTC
Investigating - We are aware that some customers may be experiencing an issue with completing purchases. We are investigating this issue. We apologise for the inconvenience. Please check back here for updates.
Oct 11, 14:56 UTC
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018

No incidents reported.

Oct 7, 2018

No incidents reported.

Oct 6, 2018
Completed - The scheduled maintenance has been completed.
Oct 6, 02:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 02:05 UTC
Scheduled - One of our service partners is performing maintenance on their systems on October 6th between 02:00 and 02:05 UTC (October 5th 10pm - 10:05pm EST, 7pm-7:05pm PST). For any purchases made in this window, there may be a delay in activating services once payment has been taken. VNC Connect functionality will be unaffected.
Oct 1, 07:50 UTC
Oct 5, 2018

No incidents reported.