RealVNC Status

All Systems Operational

About This Site

RealVNC Service Status

VNC Connect Operational

Connectivity service Operational

Discovery and sync services Operational

Website Operational

VNC Developer Operational

VNC Cloud connectivity service Operational

VNC Cloud API Operational

Website Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 24, 2018

No incidents reported today.

Jun 23, 2018

No incidents reported.

Jun 22, 2018

No incidents reported.

Jun 21, 2018

Issues with the VNC Connect service

Resolved - Monitoring of the resolution is now complete.
Jun 21, 16:19 UTC

Monitoring - The issue has been resolved. If you continue to experience issues, please see the instructions below.
Jun 15, 16:33 UTC

Update - We are still working on fixing this issue which we have identified is affecting a small number of VNC Connect customers.

In the meantime, if you experience any of the following issues with your VNC Connect service:

- Computers not appearing in your Team in VNC Viewer or the VNC Connect portal

- The message "VNC Server is not currently listening for cloud connections" when attempting to connect to your computer

- VNC Server not licensed

You may need to rejoin your computer to your team.

To do this, please refer to: this document.

If you receive the message "Sorry, you've exceeded the number of computers in your subscription" when attempting to rejoin your computer to your team please contact support.
Jun 14, 16:48 UTC

Update - As we continue to work on fixing this issue, if you are experiencing any of the following issues with your VNC Connect service:

- Computers not appearing in your Team in VNC Viewer or the VNC Connect portal
- The message "VNC Server is not currently listening for cloud connections" when attempting to connect to your computer
- VNC Server not licensed
- "Sorry, you've exceeded the number of computers in your subscription"

You may need to rejoin your computer to your team.
To do this, please refer to: this document.

If you continue to experience issues, please contact support
Jun 13, 16:45 UTC

Identified - We have identified the cause of this issue and are working on a resolution.
Jun 13, 07:35 UTC

Investigating - We are aware that some customers are experiencing issues with the VNC Connect service which may cause computers to not appear in your team.
Our technical team is investigating and we're working to resolve this issue as quickly as possible.
Please check back here for updates.
We apologise for any inconvenience this causes.
Jun 12, 18:00 UTC

Jun 20, 2018

No incidents reported.

Jun 19, 2018

No incidents reported.

Jun 18, 2018

No incidents reported.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 12, 2018

Intermittent connectivity issues

Resolved - This incident has been resolved
Jun 12, 13:11 UTC

Update - Over the next few hours some customers may still have issues such as not all computers registered to a team being shown.
Jun 12, 11:49 UTC

Monitoring - The fix has been completed and we are monitoring the situation.
Jun 12, 10:41 UTC

Update - We are continuing with the implementation of the fix and expect to have the issue resolved by 12:00 UTC (08:00 AM EST)
Jun 12, 06:58 UTC

Update - We are implementing a fix for this issue.
Jun 11, 16:29 UTC

Identified - The issue has been identified and a fix is being worked on.
Jun 11, 14:12 UTC

Investigating - We are currently experiencing intermittent connectivity issues. If you experience problems connecting, please retry.
Jun 11, 14:11 UTC

Jun 10, 2018

No incidents reported.