We are still working on fixing this issue which we have identified is affecting a small number of VNC Connect customers.
In the meantime, if you experience any of the following issues with your VNC Connect service:
- Computers not appearing in your Team in VNC Viewer or the VNC Connect portal
- The message "VNC Server is not currently listening for cloud connections" when attempting to connect to your computer
- VNC Server not licensed
You may need to rejoin your computer to your team.
To do this, please refer to: this document
If you receive the message "Sorry, you've exceeded the number of computers in your subscription" when attempting to rejoin your computer to your team please contact support