A fix for the purchase issues has been implemented and we are monitoring the results.
Posted Apr 03, 2019 - 13:38 UTC
Identified
We are currently working on a fix for the purchase issues and will provide an update soon.
Posted Apr 02, 2019 - 11:44 UTC
Investigating
We are aware that some customers are experiencing issues with upgrading subscriptions. We expect to provide an update by 12:00 UTC on 2019-04-02
Posted Apr 01, 2019 - 16:45 UTC
Monitoring
A fix has been implemented and we are monitoring the results. We are aware that there is still an outstanding issue for customers who wish to renew and upgrade an expired subscription, but the initial issue of renewing an expired subscription has been resolved.
Posted Mar 30, 2019 - 07:54 UTC
Identified
We are experiencing occasional issues when some accounts attempt renewal, specifically on subscriptions that have recently expired. We are working to fix this and apologize for the inconvenience. For updates on the progress of the fix please check this status page.