Portal Billing page errors for a small number of Customers

Incident Report for RealVNC

Resolved

This incident has been resolved.

Posted Jun 11, 2021 - 12:52 UTC

Monitoring

A fix has been deployed and we are monitoring the results.

Posted Jun 08, 2021 - 12:14 UTC

Identified

The issue has been identified and a fix is being prepared.

Posted Jun 07, 2021 - 15:31 UTC

Investigating

Customers who purchased from some resellers will get an error when viewing the Billing page of the VNC Connect portal. We are investigating this issue.

Posted Jun 07, 2021 - 15:26 UTC

This incident affected: RealVNC Connect (Portal).