New purchase emails not being sent for new subscriptions

Incident Report for RealVNC

Resolved

The issue has been resolved

Posted Oct 30, 2023 - 12:08 UTC

Monitoring

A fix has been deployed and we are monitoring

Posted Oct 30, 2023 - 11:10 UTC

Update

We are currently deploying a fix for this issue.

Posted Oct 30, 2023 - 11:10 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 30, 2023 - 11:10 UTC

Identified

We have identified the issue and are working on a fix.

Posted Oct 30, 2023 - 09:43 UTC

Investigating

Customers are currently not receiving new purchase emails. We are investigating the issue

Posted Oct 30, 2023 - 09:42 UTC

This incident affected: RealVNC Connect (Portal).