New purchase emails not being sent for new subscriptions

Incident Report for RealVNC

Resolved

The issue has been resolved
Posted Oct 30, 2023 - 12:08 UTC

Monitoring

A fix has been deployed and we are monitoring
Posted Oct 30, 2023 - 11:10 UTC

Update

We are currently deploying a fix for this issue.
Posted Oct 30, 2023 - 11:10 UTC

Update

We are continuing to work on a fix for this issue.
Posted Oct 30, 2023 - 11:10 UTC

Identified

We have identified the issue and are working on a fix.
Posted Oct 30, 2023 - 09:43 UTC

Investigating

Customers are currently not receiving new purchase emails. We are investigating the issue
Posted Oct 30, 2023 - 09:42 UTC
This incident affected: RealVNC Connect (Portal).
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