The presence service has stabilized and the status of your computers is now accurate. We apologise for any inconvenience caused. We are continuing to monitor status.
Posted Jun 06, 2024 - 08:39 UTC
Update
The presence service is stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 13:35 UTC
Update
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 12:08 UTC
Update
The presence service is still stabilizing and may not reflect current online status of RealVNC cloud-joined servers. We apologise for any inconvenience caused.
Posted Jun 04, 2024 - 10:34 UTC
Update
The portal issue is resolved and functionality is restored. The presence service is stabilizing. We are continuing to monitor the affected components.
Posted Jun 04, 2024 - 08:44 UTC
Update
We have identified the issue. Full functionality is restored but performance may be degraded as we continue to work on the issue.
Posted Jun 04, 2024 - 08:36 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:34 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:05 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 04, 2024 - 08:02 UTC
Identified
Customers may experience problems using the RealVNC Connect and RealVNC Developer portals. We are working on resolving the issue
Posted Jun 04, 2024 - 07:52 UTC
This incident affected: VNC Developer (Portal) and RealVNC Connect (Portal, Presence Service).