This incident has been resolved. We apologise for any inconvenience caused.
Posted Nov 19, 2024 - 18:09 UTC
Monitoring
A fix has been identified and a fix has been implemented. We are continuing to monitor.
Posted Nov 19, 2024 - 11:30 UTC
Identified
The issue has been identified and we are working on a fix
Posted Nov 19, 2024 - 11:29 UTC
Investigating
We are aware that a small number of users are not receiving emails such as team invitations. We are investigating.
As a workaround, if you have been invited to a RealVNC Connect team, please sign up for a RealVNC account in the RealVNC Connect portal (https://manage.realvnc.com) using the email address your administrator invited to the team, and accept the invite from the Profile page.
Posted Nov 12, 2024 - 13:11 UTC
This incident affected: RealVNC Connect (Team Management Service).