We have deployed a fix to the cloud connectivity services. RealVNC Cloud Connectivity services are available to all users globally.
Posted Aug 25, 2023 - 18:51 UTC
Update
We are continuing to bring up the services. We expect the services to be available for all customers by 19:00 UTC (8PM BST, 2PM EST, 12PM PST). An incident report will be available for customers.
Posted Aug 25, 2023 - 17:30 UTC
Update
We are continuing to work on a fix for this issue.
Posted Aug 25, 2023 - 16:51 UTC
Update
We are continuing to roll out fixes to the RealVNC cloud services. We apologise for any inconvenience cause.
Posted Aug 25, 2023 - 16:44 UTC
Identified
We are working on restoring services
Posted Aug 25, 2023 - 15:39 UTC
Update
We are continuing to investigate this issue.
Posted Aug 25, 2023 - 14:58 UTC
Investigating
We are aware of an issue with RealVNC Cloud Connections. We are investigating the cause of the issue.
Posted Aug 25, 2023 - 14:21 UTC
This incident affected: RealVNC Connect (Connectivity Service).