This incident has been resolved. If you don't see all devices in your team, you may need to sign out and sign back in to RealVNC Viewer. We apologise sincerely for any inconvenience caused.
Posted Jun 03, 2025 - 10:20 UTC
Monitoring
We have restored data for teams affected by this issue and are monitoring. Please contact support if you experience further issues with your RealVNC Connect team.
Posted Jun 02, 2025 - 18:02 UTC
Update
We are restoring data for the teams affected by this issue.
Posted Jun 02, 2025 - 13:37 UTC
Identified
The issue has been identified and we are working on a resolution. We apologise sincerely for any inconvenience cause.
Posted Jun 02, 2025 - 10:17 UTC
Investigating
Users may experience devices missing from their RealVNC Connect team. We are investigating this issue and are working on a resolution as a matter of priority.
Posted Jun 02, 2025 - 09:07 UTC
This incident affected: RealVNC Connect (Team Management Service).