Some customers unable to successfully make Cloud connections

Incident Report for RealVNC

Resolved

This incident has been resolved.

Posted May 19, 2023 - 15:53 UTC

Monitoring

A fix has been implemented and we are monitoring.

Posted May 19, 2023 - 12:57 UTC

Identified

The issue has been identified and a fix is being deployed.

Posted May 19, 2023 - 09:52 UTC

Investigating

We are aware that some customers are unable to successfully connect to their remote devices using Cloud connections and the message "Server not listening to cloud connections" is displayed. We are investigating as a matter of priority.

Posted May 19, 2023 - 09:03 UTC

This incident affected: RealVNC Connect (Connectivity Service).